About the product
Interactive Voice Response (IVR) system is a telephony system that is used by businesses to handle their calls. It can be understood as a recorded voice system that interacts with the callers through numeric and voice inputs. The IVR system answers the calls and presents a pre-defined list of menu options for the callers. The system is beneficial for both the customer and the business. Using the system the callers can quickly access the desired information. On the other hand, it helps businesses save money, improve customer satisfaction and represent the business as an established brand.
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